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GLOBAL CRUISE SUSPENSION

Royal Caribbean Cruises Ltd. Extends Global Suspension of Cruising

** Important update **
The Government of Canada has recently announced continued port closures for all cruise ships through October 31st, 2020. In order to comply with these closures, Royal Caribbean & Celebrity Cruises must now cancel all Alaska and Canada/New England cruises during this time frame.
Royal Caribbean sailings: Adventure, Brilliance, Grandeur, Empress, Ovation, Radiance, Serenade and Vision of the Seas between 2nd August – 22nd October 2020.
Celebrity Cruises Sailings: Eclipse, Summit, Millennium, Solstice between 2nd August – 5th October 2020

Royal Caribbean Cruises Ltd. has suspended all sailings of our global fleet to 31st July 2020.

All Explorer of the Seas sailings will be cancelled through August 29, 2020 to complete a technical dry dock.

Recently, Royal Caribbean announced the cancellation of our China product through June 2020. After further review, the decision has been made to extend this through July 12, 2020 for Quantum of the Seas and Spectrum of the Seas, as well as Voyager of the Seas sailings through September 2020.

Additionally, Copenhagen, Denmark has restricted all non-essential travel through August 31, 2020. As a result, the following sailings have been cancelled:

  • Brilliance of the Seas departing on August 21, 2020
  • Jewel of the Seas departing August 8 - 22, 2020

We are working with our guests to address this disruption to their holidays, and we are genuinely sorry for their inconvenience.

To compensate guests for this cancellation, provided below are compensation options for guests who have not previously cancelled under our "Cruise With Confidence" policy.

Please note, refunds are currently taking approximately 45 days on Royal and Azamara bookings and 30 days on Celebrity, we would like to thank you for your patience during this time.

Available Options

OPTION 1 LIFT & SHIFT
OFFER
You now have until 1 August 2020 to move to a qualifying cruise next year and price/promotions are protected! (Not applicable to net rate bookings)
ACTION REQUIRED
Select a future sailing that qualifies and complete the details on our online form below and we'll handle the rest!
 
COMMISSION PROTECTION
Commission protected
CRUISE PLANNER PURCHASES
Opt-in to convert Cruise Planner purchase to an Onboard Credit valued at 125% of the total amount paid. Take advantage of this offer before it expires on June 10, 2020 (June 17th 2020 for Alaska and Canada/New England sailings)
OPTION 2 FUTURE CRUISE CREDIT
OFFER
125% Future Cruise Credit (FCC) when booking on-or-before December 31, 2021 and sailing through April 2022
ACTION REQUIRED
It's simple, no action required from you. FCC is automatically issued to all impacted guests.
COMMISSION PROTECTION
We've got you covered. Commission is protected on both ends - the cancelled reservation when paid-in-full and the future booking where the correlating FCC is applied.
CRUISE PLANNER PURCHASES
Opt-in to convert Cruise Planner purchase to an Onboard Credit valued at 125% of the total amount paid. Take advantage of this offer before it expires on June 10, 2020!
OPTION 3 REFUND
OFFER

100% Refund of amount paid valid through December 31, 2020
 

ACTION REQUIRED
To request a refund on your client’s behalf, submit the request via the “Cancellation Form” below.
COMMISSION PROTECTION
Commission will be protected on cancelled reservations paid-in-full.
CRUISE PLANNER PURCHASES
Opt-in to convert Cruise Planner purchase to an Onboard Credit valued at 125% of the total amount paid. Take advantage of this offer before it expires on June 10, 2020 (June 17th 2020 for Alaska and Canada/New England sailings)

Access Online Forms

Access online cruise cancellations and Lift & Shift requests
Lift & Shift, Cruise with confidence cancellation & Global suspended sailings refund request
Click to Open the form
Access Cruise Planner Purchases
Access online request form to convert Cruise Planner Purchases into an Onboard Credit

Click to Open the form
For further information on Global Suspension of Cruising please visit the individual brand websites below
Azamara
Celebrity
Royal Caribbean
Silversea